SHIPPING & RETURNS
Standard shipping is free on all USA orders. Orders are processed Monday through Friday, except holidays. Estimated delivery time is within 3-7 days for ready to wear products and 15-19 days for custom-made orders. Las Sureñas LLC is not responsible for any lost or stolen packages once shipped, as well as any delays in shipping or delivery due to force of nature or other uncontrollable events Weekend orders placed after 1pm EST, including the ones placed Saturday – Sunday will begin processing the next business day and will ship within 48 hours pending availability and credit verification. Transit times do not include Saturday, Sunday or holidays.
There is a flat fee of $80 for all international orders. International shipping times will vary depending on your shipping address. You will receive an e-mail confirmation of your shipment and tracking information as soon as your item has shipped. Las Surenas LLC is not responsible for any fees charged by customs. You are responsible for any additional taxes and duties.
Returns & Exchanges
Las Sureñas LLC gladly accepts returns. If you are not satisfied with your purchase, return it within 30 days for an exchange or a refund to your original form of payment. You may return your item(s) for an exchange or full refund (less shipping costs) within the following conditions: 1. Item(s) must be unused and in the same condition that you received it. 2. Item(s) must still contain original tags and packaging. Please note all clearance items are final sale. To begin the return or exchange process, please e-mail us at email@example.com for a return label. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days
international return policy
While we welcome your return, we unfortunately do not cover the cost for international return shipping. To receive a refund, the merchandise must be returned at our main address within 40 days of delivery. Merchandise must be returned in original condition, with no sign of previous wear and with all original tags attached. Original packaging must be intact and in sellable condition.